Add-ons

Twilio integration: calls from the panel

Connect Twilio from Complementos with Account SID and Auth Token to call with mute and hold.

What it is for

The Twilio add-on lets you make voice calls to customers from the panel, with recording stored in Twilio and mute and hold controls during the call.

Requirements

  • Account at console.twilio.com.
  • At least one number with voice capability.
  • Account SID and Auth Token.
  • Plan with integrations (useIntegrations) and the Twilio add-on available in Complementos.

Connect Twilio

  1. Go to Administración → Complementos (/addons).
  2. Open the Twilio add-on.
  3. Enter a name for the connection (for example «Mi cuenta Twilio»).
  4. Paste the Account SID and Auth Token.
  5. Click Conectar y sincronizar números.
  6. Confirm that your synced voice numbers appear.

You can add more than one Twilio connection if needed.

Make a call

  1. Open the lead or conversation.
  2. Use the call action available in the panel.
  3. Choose the Twilio origin number.
  4. During the call use silencio, espera, and hang up as appropriate.

Calls remain associated with the ticket/lead context in the panel.

Common issues

  • No numbers: buy or enable a number with Voice in Twilio and reconnect.
  • Invalid credentials: regenerate the Auth Token in Twilio and update the connection in Complementos.
  • The add-on does not appear or does not activate: check that the plan includes integrations (useIntegrations).